FAQ

General

 Do you have minimum orders?

There are no minimum quantities so you can order as much or as little as you like.

Can I cancel my order?

Orders can be cancelled within 24 hours via email at rebirthgraphics@outlook.com 

How can I add a discount on my order?

If you received a discount code from Rebirth Graphics you can enter the code at the checkout page.

Why does it say "Unfulfilled" on my order?

Your order will reflect as unfulfilled when it is still in the production stage and has not been shipped yet. This can take 5-7 days to be completed.

What are your items made of?

You may find the a detailed and in-depth clothing description in each product below the payment option.

Do your items fit true to size?

Yes, our clothing fits true to size. 

Ordering & Exchanges

Will I receive confirmation notifications?

You will receive 2 notifications - one order confirmation and one shipping confirmation. Your order confirmation is sent out once you have successfully placed your order.
Please make sure that the email address used to place your order(s) is an active / valid e-mail, if you have not received your order confirmation, check your junk or spam mail to ensure the email didn’t land up there.
The shipping confirmation is sent to you once your order is ready to be shipped. Kindly note that once you receive your shipping confirmation, it takes 24-72 hours for your tracking information to activate.

Can I make revisions to my order?

yes, you can. However changes like sizing and address can only be made within 24 hours of the order being placed. If you'd like to add or remove items from your order, please email us at  rebirthgraphics@outlook.com and we will promptly assist you further.

I received a damaged/faulty or defective order, what can I do?

Please send an email with a clear photo and a description of the damaged item to; rebirthgraphics@outlook.com and we will get back to you as soon as possible

I ordered the wrong size, can I have this exchanged?
We do not accept exchanges for sale items. But if there is any default's including the issue above then a full refund or a replacement of the purchased item can be made and reshipped to resolve the issue.
Please email your request at rebirthgraphics@outlook.com 

Delivery & Payments

Where can I find my invoice for my customs department?

 Your order confirmation is sent to you via email shortly after you place your order with Rebirth Graphics. This will serve as your invoice. You may print it and show it to your post office/customs department.
If you are not able to locate your invoice in your mailbox, double-check that you entered your email address correctly into our systems when you placed the order and check your spam folder to make sure the invoice didn’t land up there.
If your post office is asking for additional documentation, you may contact us at rebirthgraphics@outlook.com for more assistance.

Shipping & Tracking

How do I track my order?

Once your order has been shipped you will receive an email notification with a tracking number. You can track your order via the DHL or USPS website which will be included in your shipping confirmation email.
For international orders, tracking usually stops once your order has reached the destination country. You may need to contact your customs department or local post office to arrange a new local tracking number.
Why is my post office/ customs department asking me to pay tax? I thought I already paid for this?

When will my order be shipped? When will it arrive?

Please allow time for processing and shipping as products are made to order on demand. Most orders take 5-7 business days to be completed but shipping time can vary.

Why is my post office/ customs department asking me to pay tax? I thought I already paid for this?

The tax that you need to pay at your post office before collecting your order is the import duties.

Import duties differ per country and is usually determined by the local authorities. Customers are responsible for all import duties and taxes when ordering outside of the country that the manufacturing distributor of the item is being made in.

Why does it say "Held in Customs" on the USPS tracking site?

If you see this update, your item is most likely being held at your local customs office until your local customs fees are paid.

Please contact your local customs department immediately to retrieve your package.

My package is missing/ lost, what can I do?

 

European Orders

 If your tracking states that your package has been delivered but you have not received it or it is missing, it is your responsibility to contact your local USPS / DHL carrier to report the issue and once you have done so, email us the case number and we will work with you to resolve the issue.

International Orders

Once a USPS package arrives in the destination country and is processed through the facility, that is where our tracking ends. If the item is lost after this point, we are unable to offer any assistance and you should contact your local post office.

If your package has not arrived in your country, please contact us with your order number and tracking information and we will assist you further. You may contact us on rebirthgraphics@outlook.com 

We will not refund any customer whose order did not arrive due to an incorrect shipping address provided to us.

There isn't any recent update on my tracking, what should I do?

Domestic:

If your tracking information has not updated for a few days, please contact  rebirthgraphics@outlook.com 

 

International:


Make sure that you have checked with your local post office / customs department because the original tracking will no longer update once your order has reached the destination country. You may need to contact your customs or local post office to locate your package.

If your enquiry does not meet any of the questions above, don't hesitate to reach out at  rebirthgraphics@outlook.com.